Privacy Policy
Terms and Conditions
Privacy Policy for Fortekstore.com
- Acceptance of Terms: By accessing and purchasing from this website, users agree to comply with these terms.
- User Responsibilities: Customers must ensure accurate information for seamless transactions.
- Pricing & Payments: Prices are subject to change without prior notice. Payments are securely processed.
- Intellectual Property: All content, trademarks, and logos belong solely to Fortek.
- Limitation of Liability: We are not responsible for external disruptions, delays, or third-party service failures.
Shipping Policy
- Order Processing: All orders are processed within 3 business days.
- Shipping Options & Fees: We provide standard and express shipping, with charges based on location and order weight.
- Estimated Delivery Time: Delivery takes approximately 10-15 business days, varying by destination.
- Tracking Information: Customers receive tracking details via email upon dispatch.
- International Shipping: We can offer global shipping; however, customs duties and fees may apply based on the destination country.
Refund and Cancellation policy
Refund Policy
- Eligibility for Refunds: Refunds are applicable only for defective, damaged, or incorrect items.
- Return Process: Customers must request a refund on the same day they receive their shipment. Requests made after this period may not be accepted.
- Refund Processing Time: Processing of approved refunds may take a month, depending on the nature of the payment card (debit or credit) and the policies of the card issuer bank.
- Exceptions: Personalized, used, or clearance items are non-refundable.
Cancellation Policy
- Cancellation Window: Orders can be canceled within Two Hours of placement. After this timeframe, cancellations may not be accommodated.